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Welcome to Fresh Bath Living! These Terms and Conditions govern your use of our website (www.freshbathliving.com) and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to customers worldwide, excluding Asia and certain remote locations where special conditions may apply. By using our site, you confirm you are at least 18 years old or accessing with parental supervision.

1.2 Intellectual Property Rights

All content on Fresh Bath Living, including text, graphics, logos, product designs, and images, is our exclusive property or licensed to us and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

User Responsibility: You agree not to use our site for any unlawful purpose or in any way that might harm, damage, or disparage Fresh Bath Living or its reputation.

2. Product Information and Purchases

2.1 Product Descriptions

We take great care to accurately describe our premium bathroom products including basin mixer taps, bath fixtures, boiler systems, and bathroom furniture. However, slight variations in color or finish may occur due to monitor settings. Product dimensions and specifications are approximate.

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and offer alternatives or a full refund.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays) from our Charlotte facility. You will receive an order confirmation email once payment is verified.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

User Responsibility: You warrant that all payment information provided is accurate and that you are authorized to use the payment method. All transactions are secured through SSL encryption.

3.3 Pricing

All prices are in US Dollars (USD) and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices due to market conditions or supplier changes, though this will not affect confirmed orders.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)
Tracking information is provided for all shipments.

4.2 Delivery Responsibilities

Once items leave our facility, the carrier assumes responsibility. Any delays due to customs, weather, or other unforeseen circumstances are beyond our control. Please inspect packages upon delivery and note any damage with the carrier immediately.

User Responsibility: Ensure your shipping address is accurate. We are not responsible for lost packages due to incorrect addresses provided by customers.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for items in original, unused condition with all packaging and tags intact. Non-returnable items include:

  • Boiler servicing kits and boiler spares (once opened)
  • Custom-cut bath panels or bath screens
  • Bathroom lighting fixtures with removed protective film
  • Opened packages of bathroom furniture hardware

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days of delivery
  2. Receive Return Merchandise Authorization (RMA) number
  3. Repackage item securely in original packaging
  4. Ship to: Fresh Bath Living Returns, 186 Kooter Lane, Charlotte, NC 28202
Customers are responsible for return shipping costs unless the return is due to our error.

5.3 Refunds

Refunds are processed within 5 business days after we receive and inspect returned items. Original shipping fees are non-refundable. Refunds are issued to the original payment method:

  • PayPal: Typically within 24 hours
  • Credit cards: 5-10 business days to appear on statements

6. Warranties and Liability

6.1 Product Warranties

Most products come with manufacturer warranties that vary by item. Please refer to individual product documentation for warranty details. Our premium bathroom products are designed for durability, but proper installation and maintenance are essential.

6.2 Limitation of Liability

Fresh Bath Living shall not be liable for any indirect, incidental, or consequential damages arising from product use. Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

User Responsibility: Proper installation by qualified professionals is recommended for all plumbing and electrical products. Follow all manufacturer instructions for safe operation.

7. Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy, which explains how we handle your information during transactions and website use. We implement industry-standard security measures to protect your data.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance of the new Terms. Significant changes will be communicated to registered users.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, United States. Any disputes shall be resolved in the courts of Mecklenburg County, North Carolina.

10. Contact Information

For questions about these Terms or any other concerns:

  • Email: [email protected]
  • Phone: +1 (800) 555-9876
  • Address: 186 Kooter Lane, Charlotte, NC 28202, USA

Thank you for choosing Fresh Bath Living for your premium bathroom needs. We appreciate your business and strive to make every aspect of your shopping experience exceptional.