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At Fresh Bath Living (“we”, “us”, or “our”), operating at www.freshbathliving.com, we are committed to protecting the privacy of our customers—homeowners, interior designers, and professional contractors seeking premium bathroom solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases of our high-quality bathroom products.

1. Information We Collect

We collect several types of information to provide and improve our services:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address, payment details (processed securely through PCI-DSS compliant systems)
  • Commercial Information: Purchase history of bath fixtures, boiler systems, or bathroom suites
  • Technical Data: IP address, browser type, device information, pages visited (particularly our product categories like bath mixer taps or bathroom lighting)
  • Usage Data: How you interact with our site, including time spent on product pages (e.g., bath screens vs. bathroom mirrors)

2. How We Use Your Information

As specialists in premium bathroom solutions, we use collected data to:

  • Process transactions for bath products, boiler packs, or complete bathroom suites
  • Provide customer support for installation or product inquiries
  • Improve our product offerings (e.g., bath shower mixer taps vs. standalone bath taps)
  • Send relevant promotions about bathroom furniture or new arrivals
  • Prevent fraud, especially for high-value items like bathroom suites
  • Comply with legal obligations for international shipments (excluding certain Asian regions)

3. Data Sharing and Disclosure

We may share information with:

  • Payment Processors: To complete transactions (PayPal, credit card processors)
  • Shipping Providers: For delivery of bath products or radiators
  • Service Providers: For website maintenance or marketing analytics
  • Legal Authorities: When required by law for our Charlotte-based operations

We never sell customer data to third-party marketers.

4. Data Storage and Security

Your data is protected with:

  • 256-bit SSL encryption for all transactions (same security used for our payment gateway)
  • Secure servers with restricted access
  • Regular security audits of our systems
  • No long-term storage of complete payment details

Data is stored primarily in the United States with appropriate safeguards for international transfers.

5. Your Rights

You have the right to:

  • Access personal data we hold
  • Request correction of inaccurate information (e.g., shipping address for bath panel deliveries)
  • Request deletion of data, subject to legal requirements
  • Opt-out of marketing communications
  • Withdraw consent for data processing

To exercise these rights, contact our Charlotte support team at [email protected] or +1 (800) 555-9876.

6. Cookies and Tracking Technologies

We use cookies to:

  • Remember cart items (like bath taps or bathroom furniture selections)
  • Analyze site traffic patterns for product categories (e.g., bath screens vs. shower mixers)
  • Provide personalized recommendations based on browsing history

You can manage cookie preferences through your browser settings. Disabling cookies may affect checkout functionality for bath product purchases.

7. Changes to This Policy

We may update this policy to reflect changes in our bathroom product offerings or legal requirements. Significant changes will be communicated to customers who have purchased high-value items like boiler systems or bathroom suites.

8. Contact Us

For privacy concerns related to your bathroom product purchases:

Email: [email protected]
Phone: +1 (800) 555-9876
Mail: 186 Kooter Lane, Charlotte, US 28202

This Privacy Policy reflects our commitment to security and transparency as you shop for premium bathroom solutions at Fresh Bath Living.