Welcome to Fresh Bath Living’s FAQ section. We’ve compiled answers to the most common questions about our premium bathroom products and services to help you shop with confidence.

Product Questions

What types of bathroom products do you offer?
We specialize in premium bathroom fixtures and accessories including basin mixer taps, bath filler taps, bath screens, bathroom furniture, lighting, mirrors, complete bathroom suites, and even boiler parts. Our collection is curated for both homeowners and professionals looking for quality bathroom solutions.
Are your products suitable for professional installations?
Absolutely! Many of our products, especially our bath shower mixer taps, boiler flues, and bathroom suites are designed with professional contractors in mind. They combine durability with elegant design to meet both residential and commercial project requirements.
Do you offer complete bathroom packages?
Yes! We offer carefully curated bathroom suites and bundles that combine compatible fixtures for a coordinated look. These packages are perfect for complete bathroom renovations and often qualify for our free shipping offer.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. Having an account allows you to track orders, save favorites, and expedite future purchases.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All payments are processed through our encrypted payment gateway for your security.
Can I modify or cancel my order after placement?
Orders are processed quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to modify or cancel an order. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

What are my shipping options?
We offer two convenient shipping options:
1. Standard Shipping ($12.95 flat rate): Via DHL or FedEx, arriving 10-15 business days after dispatch
2. Free Shipping (orders over $50): Via EMS, arriving 15-25 business days after dispatch
Large items like baths may require special handling – our team will contact you if needed.
Do you ship internationally?
Yes, we ship globally except to some remote areas in Asia and other regions with shipping limitations. If you’re unsure about delivery to your location, please contact us at [email protected] before ordering.
How can I track my order?
You’ll receive a confirmation email with tracking information once your order ships. For Standard Shipping (DHL/FedEx), you’ll get detailed tracking updates. EMS tracking is more limited but we can assist with any delivery inquiries.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. Items must be in original, unused condition with all packaging. Please contact us at [email protected] to initiate a return – we’ll provide return instructions and address.
What if my item arrives damaged or is missing parts?
Contact us immediately at [email protected] with photos of the damage or details about missing components. For damaged items, we’ll arrange a replacement or refund. For missing parts from bathroom furniture or suites, our spares department can quickly ship replacements.
Do you offer exchanges?
Yes, we can exchange items within the 15-day return window. Please note that exchanges may require returning the original item first, unless it’s a case of manufacturer defect or wrong item shipped.

Technical Support

Do you provide installation instructions?
Yes, all products come with detailed installation instructions. For complex items like boiler packs or bath shower mixer taps, we also provide technical support via email. Many of our product pages include installation videos as well.
What if I need replacement parts later?
Our extensive bathroom spares department stocks replacement parts for most items we sell. Simply contact us with your original order number or product details, and we’ll help source the correct components.

Still Have Questions?

Our Charlotte-based customer service team is happy to assist with any other inquiries. Contact us at:

Email: [email protected]
Mailing Address: 186 Kooter Lane, Charlotte, US 28202

We typically respond within 1 business day and are available during standard East Coast business hours.